Professional Member
Brooke Billingsley
Perception Strategies Inc.
Expert Areas:
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Employee Satisfaction
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Employee Hiring/Retention
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Delivering Platinum Customer Service
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Communicating for Results
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Perception is Reality in Business
Brooke Billingsley is a business entrepreneur, author and professional speaker who engages audiences nationwide with her witty anecdotal style of “telling it like it is.” She has been co-founder and acting Vice President of Perception Strategies, Inc., a healthcare mystery shopping and customer service firm, since 1999.
An innovator, she and her husband created a new training game, “Keep the Customer” used as a management tool to inspire and spark great customer service delivery in employees. Brooke co-authored a new customer service book available on Amazon entitled, Turn Your Customer On, 23 Ways to Motivate Employees and Make Your Customers Love You.
Since 1978, Brooke has traveled throughout the U.S. as keynote speaker. Utilizing research data from tens of thousands of consumer perceptions, Brooke shares best practices in to improving the patient experience
Contact Information:
Perception Strategies Inc.
5827 N. Post Road
Indianapolis, IN 46216
317-546-0970
Brooke Billingsley
Expert Areas:
Employee Satisfaction
Employee Hiring/Retention
Delivering Platinum Customer Service
Communicating for Results
Perception is Reality in Business